Terms and Conditions for Flower Delivery in Aldgate

Introduction

These Terms and Conditions govern all orders and use of the Flower Delivery Aldgate online store for the supply of flower arrangements and related products. By accessing our website and placing an order for flower delivery in Aldgate or the surrounding areas, you accept and agree to be bound by these Terms and Conditions. These terms are applicable to all customers across Aldgate and nearby parts of London using our online flower delivery service. Please read these Terms and Conditions carefully before placing your order.

Order Process

We strive to make the process of ordering flowers online in Aldgate clear, convenient, and secure. The following procedure applies:

• To place an order, select your desired flower arrangement, add it to your basket, and proceed to the checkout. Ensure all recipient details, delivery addresses, and message instructions are correct and complete.
• Review your order summary prior to finalising payment. Orders are accepted at our discretion and are considered confirmed only when you receive an official order confirmation email from us.
• Same-day delivery in Aldgate and the surrounding areas may be available on selected products, provided the order is placed by the cut-off time specified on the website.
• It is your responsibility to ensure that the recipient's name, delivery address, and contact details are accurate. We cannot be held liable for late or non-delivery of orders due to incorrect or incomplete information.
• Once your order is placed, we will arrange the preparation and delivery of your flowers as per the selected delivery date and address.

Payments

Payment for orders must be made in full at the time of purchase. We accept a range of secure payment methods suitable for online flower delivery in Aldgate, including major credit and debit cards, and other electronic payment services as displayed on the checkout page.

All prices shown include VAT where applicable and are in pounds sterling (£ GBP). The total price for your order, including delivery charges, will be displayed prior to payment. Upon successful payment, you will receive a confirmation email containing details of your order and transaction.

If for any reason your payment is not approved or processed, your order will not be fulfilled and we will notify you as soon as possible. In such cases, no contract will be formed.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. As our flower arrangements are mostly bespoke and perishable, the following terms apply:

• For orders where the requested delivery date is more than 48 hours away, you may amend or cancel your order by contacting us within 24 hours of placing your order. We will confirm the amendment or cancellation by email and process any eligible refunds promptly using the original payment method.
• For same-day or next-day deliveries, cancellations and amendments are not always possible once the order is in progress. However, we will do our best to assist you if you contact us swiftly after order placement.
• Bespoke or customised arrangements may not be eligible for cancellation or amendment if work has already commenced or materials have been sourced specifically for your order.
• If you need to revise the delivery address or recipient details, please provide updated information as soon as possible. We will accommodate changes where feasible but cannot guarantee these can always be made once preparation has commenced or the order is out for delivery.

Except where otherwise required by law, refunds for cancellations are subject to deduction for any costs already incurred by us in preparing your order. Please note that due to the perishable nature of flowers, your legal right to a "cooling-off" cancellation under the Consumer Contracts Regulations does not apply to most products supplied by Flower Delivery Aldgate.

Delivery

Flower Delivery Aldgate serves customers across Aldgate and selected nearby areas. Delivery availability and charges will be indicated at checkout based on the delivery postcode provided. We aim to deliver on your requested date, however:

• Specific delivery time slots are not always guaranteed, but we will make every effort to accommodate them where possible.
• Where the recipient is unavailable at the time of delivery, we may leave the arrangement with a neighbour or in a safe location, or attempt to re-deliver where practical. A delivery note will be left to inform the recipient where possible.
• It is your responsibility to ensure that the recipient will be present or informed of the delivery. We are not liable for failed delivery due to recipient unavailability unless it is a result of our error.
• If for any reason we are unable to fulfil delivery on the selected day due to unforeseen circumstances such as weather events, access issues, or stock shortages, we will notify you at the earliest opportunity and offer a full refund or arrange an alternative delivery date at your choice.

Product Substitution and Availability

All flower arrangements are subject to availability of flowers, greenery, and other materials. As flowers are seasonal and perishable, it may be necessary to substitute certain stems or components with similar items of equal or greater value and quality. We will always aim to preserve the overall style, theme, and colour scheme of your chosen arrangement as illustrated.

If a significant part of the order is unavailable, we will contact you to discuss suitable alternatives or refund options prior to delivery whenever feasible. Photographs on our website provide illustrative examples; exact arrangements may vary according to daily stock and florist interpretation.

Quality and Returns

We take great care in preparing and delivering high-quality floral arrangements. If you believe that the flowers delivered do not meet reasonable expectations of freshness or quality, please notify us as soon as possible – ideally within 24 hours of receipt. We may request photographs to assess any issues.

Where an order is found to be unsatisfactory due to our error (e.g., wrong product delivered, significant damage, or lack of freshness), we will arrange for a replacement or provide a refund at your request. Our liability is strictly limited to either the replacement of the goods or the refund of the price paid for the affected items, as appropriate.

Customer Responsibilities and Liability

It is the customer’s responsibility to ensure all order information supplied is accurate, including the message card wording. Flower arrangements should be handled and cared for according to the guidelines provided. We are not responsible for deterioration of flowers following delivery due to incorrect storage, handling, or failure to follow care instructions by the recipient.

Except as may be required by law, Flower Delivery Aldgate accepts no liability for indirect or consequential loss, loss of enjoyment, or emotional distress, including where flowers are not delivered due to erroneous or incomplete delivery details, or due to factors outside our reasonable control (e.g., adverse weather, traffic, or public events).

Our maximum liability in connection with any order shall not exceed the value of the order in question. Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.

Personal Data and Privacy

We are committed to respecting your privacy and protecting your personal data in accordance with current data protection legislation. Customer details provided during the order process are used solely for the purposes of processing your order, arranging delivery, and providing customer service. By placing an order, you consent to this use of your information. For further details on how we handle personal data, please refer to our Privacy Policy.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with an order placed for flower delivery in Aldgate, or in relation to any use of this website, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will become effective immediately upon publication on our website. We encourage you to review these terms prior to placing each order. Your continued use of our Aldgate flower delivery service will signify your acceptance of any revised terms.

Contacting Us

If you have questions about these Terms and Conditions or require assistance regarding your online order for flower delivery in Aldgate and surrounding areas, please use the contact form on our website or our customer services page.

Thank you for choosing Flower Delivery Aldgate. We look forward to delivering beautiful flowers across Aldgate and neighbouring areas for your special occasions.