Flower Delivery Aldgate Returns & Refunds Guide

Complaints, Returns & Freshness Guarantee

At Flower Delivery Aldgate, we understand the importance of delivering only the freshest flowers to our valued customers across Aldgate and the surrounding community. As a proud local florist, we treat every order with care, whether it’s for a household or a business. Your satisfaction is our top priority. Please read below for our detailed policies on returns, refunds, our freshness guarantee, and what to do if you need to raise a complaint.

Our Fresh Flowers Guarantee

We promise to deliver you the freshest flowers in Aldgate. Every bouquet and arrangement is hand-prepared using blooms sourced daily. We guarantee freshness for a minimum of 5 days from the time of delivery, provided they are cared for according to the instructions supplied with your order. If you believe your flowers do not meet our high standards of freshness, let us know so we can put things right.

Damaged-on-Arrival Policy

Your flowers should arrive in beautiful condition. If your order arrives damaged, wilted, or not as described, please inform us within 24 hours of receipt. This allows us to address the issue quickly. To help us resolve the matter, please have your order details and, if possible, a photograph of the damage ready. Our team will assess your claim promptly and arrange for a suitable solution.

Returns & Refund Eligibility

Due to the perishable nature of our flowers, traditional returns are not always possible. However, if your arrangement is unsatisfactory upon arrival or wilts before the 5-day freshness window expires (with suitable care), we offer the following options:

• Replacement: If you prefer, we can send out a replacement bouquet as quickly as possible, free of charge.
• Partial or Full Refund: Depending on the circumstances, we may offer a partial or full refund for your order.

All refund or replacement requests must be made within the guaranteed freshness window, and we may ask for a photo of the product to help expedite the process and improve our service.

Complaints Process

Your experience matters to us, and we want to hear from you if you are not completely satisfied. To make a complaint:

1. Contact our team as soon as possible with your order details and a description of your concern.
2. Our customer care staff will review your case, ask any additional questions if required, and aim to resolve your complaint efficiently and fairly.
3. We always strive to find a solution that leaves you delighted, whether that is a replacement, a refund, or another appropriate resolution.

We take every complaint seriously and use customer feedback to continually improve our service to households and businesses in Aldgate and nearby areas.

Why Choose Us?

As a dedicated, trusted local florist, Flower Delivery Aldgate serves both homes and companies throughout the neighbourhood. Our reputation is built on reliability, quality, and genuine care with every delivery. Rest assured that your order is in safe hands, and we are always here to help should you need us.

Thank you for choosing Flower Delivery Aldgate for your floral needs. If you have any other queries about our returns, refunds or complaints process, please reach out to our friendly team.